Privacy policy
How we collect, use and protect your personal and health information.
This policy explains how we process personal information when you use China Hospital Guide. Contact: our consultation form.
What we collect
- Information you send us: name, contact details, country, preferred language and the description of your medical situation. Health information is sensitive, and we process it only with your explicit consent.
- Technical information: basic data needed to run and protect the website, such as anonymized usage statistics and security checks against spam.
Why we use it
- To answer your request and, if you choose, to provide our services.
- To share relevant information with hospitals or doctors, only when needed for your case and with your consent.
- To keep the website secure and improve it.
International transfers
Our partner hospitals and doctors are in China, and our team and service providers may be in other countries. Providing our services therefore involves transferring your information internationally. We do this on the basis of your explicit consent and limit transfers to what your case requires.
How long we keep it
We keep inquiry data only as long as needed to respond and provide our services, and delete it no later than 24 months after our last contact with you, unless the law requires otherwise.
Your rights
Depending on where you live, you may have the right to access, correct or delete your information, to withdraw your consent at any time, and to complain to a data protection authority. To exercise these rights, contact our consultation form.
Cookies
We do not use advertising cookies. We use privacy-friendly analytics and a security check to protect our forms from spam.